FAQs

We accept the following payment cards (Visa, Mastercard, American Express, JCB, Discover, Diners Club, Interac), the following accelerated checkouts (Shop Pay, Apple Pay, Google Pay, PayPal), as well as the following payment methods (AliPay, AliPay HK, GCash, Touch 'n Go, Kakao Pay). This list may change from time to time and should be used only as reference.

Just Glow ships orders to Canada, US, South Korea and internationally.* We offer a variety of shipping options to meet your needs.

Please check out our shipping options.

If your order total is over $50 CAD (before taxes and after discounts), you'll qualify for free international shipping to Canada, the US, and South Korea!

For other countries, shipping costs will be based on weight and destination. You can view the exact pricing during checkout.

If your order total (before taxes and after discounts) is below $50 CAD, a flat shipping rate of $14.99 CAD will apply for Canada, the US, and South Korea. For other countries, shipping costs will depend on the weight of your order and your location. The shipping cost will be calculated at checkout before you finalize your order.

If you’d like to cancel your order after purchase, just send us an email at connect@just-glow.ca as soon as possible and we’ll do our best to fulfill your request.

If your order has been packed and shipped, unfortunately it cannot be cancelled—you would then need to initiate a return after receipt.

We're sorry if you weren't satisfied with your order from Just glow. All products purchased on just-glow.ca may be be returned within 14 days of purchase. Please note that any associated promotional discounts for the regular price of the product will be subtracted from the refund amount.

To initiate a return, please reach out to connect@just-glow.ca and we’ll be in touch as soon as possible to help you process the return.

Please check out our Returns Policy.